Refund policy
Refund Policy
At Fábrica Criativa 3D, customer satisfaction is our priority. If you are not satisfied with your purchase, you have the right to return the products within 14 days from the date of receipt of the order, without having to justify the reason.
Return Conditions:
• We only accept returns of items that are in their original condition, without signs of use and with the packaging intact.
• Customized or made-to-order products to customer specifications are not eligible for return or refund.
• We do not accept returns of items with defects caused by misuse or negligence.
• After receiving and checking the returned products, the refund will be processed within a maximum period of 14 days.
To start the return process, contact us via email: fabricacriativa3d@gmail.com
At Fábrica Criativa 3D, customer satisfaction is our priority. If you are not satisfied with your purchase, you have the right to return the products within 14 days from the date of receipt of the order, without having to justify the reason.
Return Conditions:
• We only accept returns of items that are in their original condition, without signs of use and with the packaging intact.
• Customized or made-to-order products to customer specifications are not eligible for return or refund.
• We do not accept returns of items with defects caused by misuse or negligence.
• After receiving and checking the returned products, the refund will be processed within a maximum period of 14 days.
To start the return process, contact us via email: fabricacriativa3d@gmail.com